Upgrade Device

Vonage Error Code 007 and a Fax Machine

If you use Vonage and have a Fax Machine or all in one machine you may have run across a [Code 007] error.

If you split your telephone jack with a Y Splitter and connect one port of the Y Splitter to your Vonage Device and the other to your Fax line you may get this error.

Error [Code 007] - Check to see if you plugged your phone into the wrong green phone port on your Vonage Device.

A way to fix this is to first check the phone cables that you are using.

You want a two wire telephone cable not a four wire telephone cable.

Plug the two wire telephone cable into one port of the Y Splitter and run that as your Fax line. Then run the other to the Line 1 of the Vonage Device. You can now add the telephone to the phone port of the Fax machine.

Below is a diagram of the set up:

This should fix your [Code 007] error code unless you really are plugging into the wrong green phone port.